Archive for the ‘Social Media’ Category

Social Media Can Work Against You…..

December 15, 2009

Just like social media can work to further your cause, build your business or personal brand, it can also alert a large audience to ineptness and customer service indifference. It seems that’s just what happened when United Airlines baggage personnel broke Dave Carroll’s guitar, gave him the runaround for over a year, and never did fix it. Listen to the song – it’s innovative and truly stings United for all to hear! Will you think twice before flying United because of this incident?  I’m thinking I will.