Social Media Can Work Against You…..

Just like social media can work to further your cause, build your business or personal brand, it can also alert a large audience to ineptness and customer service indifference. It seems that’s just what happened when United Airlines baggage personnel broke Dave Carroll’s guitar, gave him the runaround for over a year, and never did fix it. Listen to the song – it’s innovative and truly stings United for all to hear! Will you think twice before flying United because of this incident?  I’m thinking I will.